Orders

When an order is complete, and only then, an email will be issued to your address with all the details or your order as a confirmation for your information and convenience. You are strongly advised to check the details of your order and inform us in case of any discrepancies. In case that Direct Bank Transfer is selected as a method of payment, the order will be considered as placed only when the appropriate amount of the order is transferred to our account. Orders of this payment method must be paid within 48 hours (GMT) of order otherwise will be cancelled.

Please read the Terms and Condition for cancellation policy and other details of your order.

 

Payment

Currently we provide three types of payment service: a. Direct Bank Tranfer, b. PayPal gateway and c. credit or debit cards Visa, MasterCard, American Express, Diners Club, UnionPay and Maestro.

For Direct Bank Transfer payments the responsibility is totally of the consumer’s as the process is not occuring whithin our means of website. For payments occuring within PayPal you must follow the User Agreement of PayPal security service. For credit card transactions are held Via the Alpha e-Commerce service of Alpha Bank in Greece, by a Re-direct Connection where the customer chooses to pay by card and is then automatically redirected to the Alpha e-Commerce secure payment page, on which he/she finds all the data of the transaction and then enters the card details. This method is certified and verified by Visa and MasterCard SecureCode services.

Shipping & Returns

Please read the Terms and Condition for our returns policy (see paragraph 5).

Customisation

For large quantities of our products and especially for commercial brands, any of our products can be customised according to your specifications with the exception of losing the basic character, form and objectives of the original (for example altering the colour to match your company’s profile). In this case please inform us about your criteria with an email at [email protected]. In the process of adjusting our objects in you branding characteristics, we may require more details from you, for example your logo, in order to rethink and design an object according to your brief. In any case, it will be estimated a minimum order of objects and a new price of every item.

Stock management

The philosophy of handmade crafting of our objects with respect to materials and detailing influences our production potentials by resulting in short supplies. The upper most challenge of supplies is not the rate of but the quality in production, thus we kindly and politely apologise for not being able to provide large numbers of objects in stock. However we will try not to fail your high expectations and urge to acquire any of them.