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Delivery Availability

Do you deliver to my country ?

We currently deliver across the EU, the United States, Canada and selective other countries that are available during checkout; delivery times and cost may vary according to your location. Shipping cost that is estimated during check out does not include any duty fees (or other) added upon the customs of your country. For countries that are shipping is currently unavailable an email order request is available during checkout without being necessary a payment in advanced since availability and cost must be confirmed.

Shipping Details

Managing the whole process of shipping our products to your door is a matter of great importance to us. This is why we make every effort to deliver our objects sustainably, with optimum speed and in high quality packaging.

At the moment we are working with three shipping agents: in Greece, Cyprus, Albania and Bulgaria our shipping courier service provider is ACS (www.acscourier.net) and in the rest of the world the courier service is provided through DHL (www.dhl.com). There is an additional Registered Mail service provided through TNT (www.tnt.com or www.postnl.post)  that applies to any order weighting from 50 gr to 2 kg, with estimated delivery time for EU countries between 5 to 10 days and the rest of the world 7 to 13 days.

Free Shipping

Free shipping service is provided in the following conditions and countries, excluding however the possibility of heavy and large items the cost of which is estimated separately and according to the given product characteristics and quantity:

CountryMinimum order excl. Taxes
Greece100,00 €
Cyprus250,00 €
EU400,00 €
USA600,00 €
Canada600,00 €

Returns

If for any reason you are not happy with your purchase, you may exchange or return new or unused products within fourteen (14) days from the date on which the products were shipped to you. Please note that your right to exchange or return products is separate from your right of withdrawal, which is provided by law. In such case, you have to contact us and inform us about your request of return or exchange, by giving the reason of your decision. If you wish to exchange a product, you may be required to pay an additional amount, in case the replacement product is more expensive that the original item purchased. If you are returning goods for exchange or return, you are responsible for both initial delivery charges and the cost of returning them to us. You will also be liable for any delivery costs incurred to send you any products as exchanges. In case of return, you will only be refunded the value of the products ordered. We will only bear the return costs and subsequent re-delivery costs if the return is a result of our error (e.g. wrong order or faulty products). We reserve the right to reject the return of products that do not meet the requirements of next paragraph and we may request that you pay for delivery charges in returning such goods back to you. Please note that you will only have to bear the return costs of the products.

 

For more details please read our Terms and Conditions.